Delivery & Returns

All orders are processed within 1-2 working days, but we do our very best to get things out as soon as an order comes in.

Keep in mind that once an order is placed we are not able to change any details surrounding the purchase, e.g. shipping address, payment information and order details. Please make sure all of your information is correct before placing an order.

Delivery time will vary depending on your chosen service. For International deliveries, please be aware that your EP parcel may be subject to import tax, duties and other charges that are not included in the cost of the goods or shipping. It is the buyer’s responsibility to pay these fees upon arrival/ receipt.

Returns
Our Returns policy lasts 14 days from the date of purchase, if this period has passed, unfortunately we cannot accept any returns.

To be eligible for a refund, your item(s) must be unworn, unwashed, hair-free and in the same condition you received it.

If you wish to return an item, please email us at info@electricpup.com advising us that you wish to return an item, stating your order number and the reason for your return.

Package your return item(s) in a secure and protected parcel and send to:
Electric Pup
43 Darragh Road, Crossgar, Co. Down, Northern Ireland, BT30 9NP, UK

Please be aware that you are responsible to cover all shipping charges unless the reason for return is due to a damaged/ faulty item. Original shipping costs cannot be returned. We are not able to guarantee that we will receive your returned item(s) and we do not accept any responsibility for lost items.

Refunds
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed or rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.

If you have not received your refund within 10 business days of receiving your notification of refund, double check your bank account - please note that the amount refunded won't include your original shipping costs. If this is unsuccessful, please email us at: returns@electricpup.com

Faulty/Damaged Items:
If any items you receive are faulty or damaged, please email returns@electricpup.com within 3 days of receipt of item to notify us. Please include your order number, contact details, details of the fault/damage and a photo, if possible, of the fault/damage.

After receiving your email, we will provide you with a return postage label so you can return the item to us.

Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a new item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).
 
Sale items
Only full price items may be returned for a refund.
All SALE items cannot be returned, so please choose carefully.
If you wish to return an item which is part of a sale, please note you will be refunded the amount that you purchased the item(s) for during the sale. If you wish to re-purchase, the sale price(s) cannot be honoured once a sale has finished.
 
Exchanges
We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and fill out the returns form to return the original item (as per returns process).
 
Guarantee
Electric Pup ensures that premium quality & durable material is used in the manufacturing process of our products.

Each item is checked in house for quality control issues before being shipped to our customers. In the unlikely event that you experience a problem with our products please send an email to info@electricpup.com with details of the issue.

Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.